Where does The Gentle Label ship to?
We are pleased to say that we deliver globally.
How much is delivery and how long will it take?
FREE shipping for orders over SGD90.
Orders over SGD90
For orders over SGD90, your order will be sent via Next Day Courier service.
Next Day Courier service will arrive the next working day provided you order before 12pm (GMT+8) the day before. Orders placed after 12pm (GMT+8) will be sent the following day. Please note, if you place your order on a Friday, it will be delivered on the following Monday (excluding public holidays).
Orders under SGD90
For orders under SGD90, shipping is calculated by weight and your order will be sent via SingPost Registered Mail.
Please allow 1-3 working days for Singpost Registered Mail.
For international orders, shipping is calculated by weight and your order will shipped by DHL Global Mail.
Please allow up to 14 working days for all international deliveries. Please note that international orders may be subjected to custom fees, import duties and taxes which are levied when the delivery reaches its destination country, and are the responsibility of the customer.
Can I amend or cancel my order?
As we start processing your order right after we mail you the Order Confirmation, we regret that we are not able to accommodate amendments or cancellations. If you think your address may not be correct, do email us immediately and we will do our best to assist. However, once your order has left the warehouse we will not be able to redirect it.
What is your returns policy?
Unfortunately, we do not accept returns at this time.
If you are returning items owing to defects, incomplete or incorrect delivery, please contact our Customer Care at email@example.com.