Here are answers to some of our most commonly asked questions.
If you have any other questions,
do contact us at
and we will be happy to help.


Are The Gentle Label products safe for children/pregnant women/sensitive skin?

Yes, The Gentle Label products are all designed to be gentle on sensitive skin. However there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours. If irritation does occur, please rinse with water and discontinue use.

Our products are also safe for babies (6 months and above) and pregnant women. We fragrance our products with essential oil blends, never synthetic fragrance, and concentration of any one essential oil is low. If you have any concerns, we would recommend seeking medical advice before use.

Do The Gentle Label products have an expiry date?

The Gentle Label products feature all-natural ingredients and we steer clear of any synthetic preservatives. Therefore the best-before date ranges between 12 and 36 months from manufacture, depending on the product type. The period after opening symbol can be found on the product label.

Are The Gentle Label products tested on animals?

No, The Gentle Label products are not tested on animals. We are firmly against any cruelty to animals.

Do The Gentle Label products contain Sulphates or Parabens?

No, The Gentle Label products are all completely sulphate and paraben free. At The Gentle Label, our goal is to create the most natural products possible using only high-quality ingredients. More information can be found on our Ingredients page.

Does The Gentle Label use Palm Oil?

All our products are palm-oil free.

Are The Gentle Label products organic?

“Organic” is fast becoming a trendy word that many companies are using regardless of what’s actually inside their products. At The Gentle Label, we strive to use organic ingredients as much as we can. However, organic certification is simply not available for certain ingredients.

To avoid misleading customers and in accordance with the stringent standards set by Soil Association, we only label our products as organic when they contain at least 95% organic ingredients. That said, all our other products contain at least 70% organic ingredients, a minimum criterion for carrying the Soil Association mark.

Where are The Gentle Label products manufactured?

All our products are manufactured in the UK. We work with Soil Association-certified manufacturers who share our high standards to ensure that our formulations are uncontaminated and consistent, and that our final products are shelf-stable.

Any other questions?

Please always feel free to contact us with any questions -